Privacy Policy

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.

I. What kind of information do we collect from you when you visit our site?

When you visit, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.

We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship products to you.


II. Sharing of personal information - we don't do it!

By subscribing to the Mailing List or The Collector Wine Club, you will provide your contact details to receive future special offers, promotions plus information about special events from The Gilbert Family Wine Company, and from our agents, until such time as you request us to stop.  Should you wish to opt out at any time simply let us know by phone (+61 2 6373 1371) or email (  We will provide you with appropriate contact details every time we contact you. Your details remain yours and may only be shared with our agents for the purpose of communicating offers only.  They will not be sold or rented to any other companies. Personal information will not be disclosed to overseas recipients.

III. Newsletter Opt-Out

If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will allow you to remove yourself from our mailing list. Also, under the member area, you will find a simple form to unsubscribe.

IV. Consumer inquiries and privacy

If you have any questions about your privacy, or want to make changes to your profile preferences, simply contact us by phone (+61 2 6373 1371) or email ( If you feel there has been a breach of this privacy policy, please contact the Customer Relationship Manager on +61 2 6373 1371.

V. Protecting your information

All the payment information we collect is done so under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.